Create CueCard
Pushes a CueCard to the agent currently handling a live call, so guidance appears in their CloudTalk interface while the conversation is still in progress. call_uuid identifies the live call; type, title and content are also required, and subtitle and icon_url are optional.
CueCard is served by platform-api.cloudtalk.io, not the main API host. A 424 means no active call matched call_uuid — a card can only be delivered while the call is running.
Authorizations
HTTP Basic Authentication. Use your API Access Key ID as the username and your API Access Key Secret as the password. Generate keys in the CloudTalk Dashboard under Account -> Settings -> API Keys (https://dashboard.cloudtalk.io/menu/account/settings/API-keys).
Body
Cue Card request definition
Response
CueCard request processed correctly
Related topics
CloudTalk API Response Envelope Formats and SchemaCloudTalk REST API: Call Center Automation PlatformCloudTalk REST API v1.7 — Complete Developer Reference