Overall sentiment
Conversation Intelligence
Overall sentiment
Returns the sentiment scored across a completed call as a whole — one of very negative, negative, neutral, positive or very positive.
Conversation Intelligence runs on api.cloudtalk.io/v1 and returns its payload at the top level — these responses are not wrapped in the core API’s responseData envelope.
GET
Overall sentiment
Authorizations
HTTP Basic Authentication. Use your API Access Key ID as the username and your API Access Key Secret as the password. Generate keys in the CloudTalk Dashboard under Account -> Settings -> API Keys (https://dashboard.cloudtalk.io/menu/account/settings/API-keys).
Path Parameters
Call ID
Related topics
CloudTalk API Response Envelope Formats and SchemaHow to Paginate CloudTalk API Collection ResponsesCloudTalk REST API: Call Center Automation Platform