Transcription
curl --request GET \
--url https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription \
--header 'Authorization: Basic <encoded-value>'import requests
url = "https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription"
headers = {"Authorization": "Basic <encoded-value>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};
fetch('https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Basic <encoded-value>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Basic <encoded-value>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription")
.header("Authorization", "Basic <encoded-value>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Basic <encoded-value>'
response = http.request(request)
puts response.read_body{
"data": {
"callId": 12345,
"segments": [
{
"start": 1.501,
"end": 4.599,
"caller": "caller2",
"text": "Hello, I would like to ask for help."
},
{
"start": 5.173,
"end": 8.599,
"caller": "caller1",
"text": "Hi. What's your issue?"
}
],
"callers": [
{
"id": 5000,
"type": "contact",
"localIdentifier": "caller1"
},
{
"id": 1000,
"type": "agent",
"localIdentifier": "caller2"
}
],
"language": "en"
},
"pagination": {
"limit": 2,
"offset": 0,
"total": 10
}
}{
"statusCode": 400,
"message": "Validation error",
"error": "Bad Request",
"correlationId": "YevPQs",
"subErrors": [
"incorrect email"
]
}{
"code": "UNAUTHORIZED",
"message": "You are not authorized to access this resource."
}{
"statusCode": 404,
"message": "Not Found",
"error": "Not Found",
"correlationId": "YevPQs"
}{
"statusCode": 500,
"message": "Internal Server Error",
"error": "Internal Server Error",
"correlationId": "YevPQs"
}Conversation Intelligence
Transcription
Returns the transcript of a completed call as time-stamped segments, each attributed to a caller, together with the detected language. Page through the segments with limit and offset.
Conversation Intelligence runs on api.cloudtalk.io/v1 and returns its payload at the top level — these responses are not wrapped in the core API’s responseData envelope.
GET
/
ai
/
calls
/
{callId}
/
transcription
Transcription
curl --request GET \
--url https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription \
--header 'Authorization: Basic <encoded-value>'import requests
url = "https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription"
headers = {"Authorization": "Basic <encoded-value>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};
fetch('https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Basic <encoded-value>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Basic <encoded-value>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription")
.header("Authorization", "Basic <encoded-value>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.cloudtalk.io/v1/ai/calls/{callId}/transcription")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Basic <encoded-value>'
response = http.request(request)
puts response.read_body{
"data": {
"callId": 12345,
"segments": [
{
"start": 1.501,
"end": 4.599,
"caller": "caller2",
"text": "Hello, I would like to ask for help."
},
{
"start": 5.173,
"end": 8.599,
"caller": "caller1",
"text": "Hi. What's your issue?"
}
],
"callers": [
{
"id": 5000,
"type": "contact",
"localIdentifier": "caller1"
},
{
"id": 1000,
"type": "agent",
"localIdentifier": "caller2"
}
],
"language": "en"
},
"pagination": {
"limit": 2,
"offset": 0,
"total": 10
}
}{
"statusCode": 400,
"message": "Validation error",
"error": "Bad Request",
"correlationId": "YevPQs",
"subErrors": [
"incorrect email"
]
}{
"code": "UNAUTHORIZED",
"message": "You are not authorized to access this resource."
}{
"statusCode": 404,
"message": "Not Found",
"error": "Not Found",
"correlationId": "YevPQs"
}{
"statusCode": 500,
"message": "Internal Server Error",
"error": "Internal Server Error",
"correlationId": "YevPQs"
}Authorizations
HTTP Basic Authentication. Use your API Access Key ID as the username and your API Access Key Secret as the password. Generate keys in the CloudTalk Dashboard under Account -> Settings -> API Keys (https://dashboard.cloudtalk.io/menu/account/settings/API-keys).
Path Parameters
Call ID
Query Parameters
Maximum number of items to return
Required range:
x >= 1Offset the list of returned items by this amount
Required range:
x >= 0